Shipping policy

Delivery Costs

● Online parcel orders: €20

● Online Pallet orders: €60

● Order free sample tile: €15 postage

Depending on stock availability delivery time varies from 5-10 working days. For special

order items, the lead time will be longer and our sales team can liaise with you directly

to advise.

In the event that items are out of stock with our suppliers, and we cannot fulfil

all your items at the time of purchase we will contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer us to process a refund.

is available from our showroom in Cavan on request. You will be

contacted when orders are ready for collection, this may take 3- 5 days. If the stock is

available in our showroom then the pick up is available within 24 hours. We will always

do our best to deliver your items on time and keep in touch with you regarding their

delivery. Free ‘Click & Collect’ from our showroom in Cavan during the following opening hours:

Tuesday to Friday 9am - 5:30pm

Saturday 10am - 4pm.

We are closed bank holiday weekends.

You will receive a phone call from our online sales team when your order is ready to collect.

Goods will not be dispatched for delivery without first receiving full payment.

Pallet deliveries will be made with large goods vehicles using tail lifts to the nearest

kerbside. Our (third party) pallet couriers are unable to bring these items inside the

property or move any items to the desired floor of the house due to insurance

purposes.(Estimated time of arrival)

Upon receipt of your order, you will be asked to sign for the goods received in good

condition. Always check your items before signing, particularly if the package does not

appear to be in good condition. If you are unable to check the contents of your delivery

at the point of delivery then please sign for the parcel as ‘Unchecked’. Failure to do so

may affect any warranty claims you make thereafter.

You have 14 working days from receipt of goods to request a return on any items from

your order. The items must be unused and in original packaging. To report any

damages, please do so within 24 hours from receipt of goods. We advise our customers

to check all items immediately after receiving delivery. Claims for unwanted or damaged

goods cannot be accepted outside this period.

Please note that no claim will be accepted for goods after installation.